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Frequently Asked Questions
HOW TO PLACE MY ORDER
All orders are placed online. We have several payment methods available. Delivery times depend on the territory from which the order is placed; generally, the delivery time is 7-10 working days. To check if your purchase was successful, please check your inbox using the email address you provided when placing the order. Another indicator is a charge to your bank account or PayPal. If you have any questions, you can write to us at infoprettyloft@gmail.com.
RESTOCK
Every day we usually receive different models back in stock from the website. The estimated lead time is 7/10 working days, although this may vary depending on the manufacturer, fabric…
FOLLOW-UP
The courier company will send you an SMS with your order's tracking number. We will send you an email with the tracking link.
RETURNS
Our goal is for every customer to be completely satisfied with their purchase. If not, we accept returns within 5 calendar days of receiving the order.
OTHER
Haven't we answered your questions? Remember that you can send us your questions via Instagram or to our email infoprettyloft@gmail.com.
Free delivery
Free shipping throughout Spain, at no cost. Receive your order at your home or at the pick-up point of your choice.
100% secure payment
Our website features encryption systems and certified payment gateways to protect your data at all times. Pay securely with credit card and PayPal.
Premium Support
Do you have any questions? Talk to us directly and get your questions answered instantly. We'll help you choose the right size, the model that suits you best, and how to combine your accessories to achieve the perfect look. Fast, friendly, and personalized service.